Returns & Exchanges

At Royal Oud Leicester, we want you to be completely satisfied with your fragrance purchase. If you are not entirely happy, we offer a 14-day return policy for unopened and unused items in their original packaging.

1

Initiate Your Return

Contact our customer service team via email with your order number and reason for return to receive a Return Authorization.

2

Secure Packaging

Carefully pack the perfume bottles in their original presentation boxes and shipping carton to ensure they are protected during transit.

3

Ship It Back

Send your package using a tracked courier service to our Leicester boutique; please note that customers are responsible for return shipping costs.

4

Quality Inspection & Refund

Once our specialists verify the item is in its original, sealed condition, we will process your refund to the original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing