Frequently Asked Questions

Everything you need to know about our premium perfumes and luxury service.

Are your fragrances 100% authentic?

Yes, at Royal Oud Leicester, we pride ourselves on sourcing only the finest, 100% authentic oud oils and luxury fragrances. Every bottle is quality-checked to ensure it meets our high standards of excellence.

How long will the scent last on my skin?

Our fragrances are high-concentration Eau de Parfum and pure oils. Depending on your skin type and the specific notes, you can expect our scents to last between 8 to 12 hours, with some heavier oud bases lasting even longer.

What are your shipping options and delivery times?

We offer standard and express shipping across the UK. Standard delivery typically takes 3-5 business days, while express delivery arrives within 1-2 business days. International shipping times vary by location.

Can I return a fragrance if I don't like the scent?

Due to hygiene and safety reasons, we can only accept returns on unopened and sealed packaging within 14 days of purchase. We recommend purchasing our sample sizes first to ensure the scent is right for you.

Which payment methods do you accept?

We accept all major credit and debit cards (Visa, Mastercard, American Express), as well as secure digital payments through PayPal, Apple Pay, and Google Pay.

Do you offer wholesale or bulk discounts?

Yes, we provide bespoke pricing for bulk orders, weddings, and corporate gifting. Please contact our customer service team directly for a personalized quote.